Digitate, a global provider of agentic AI platforms for enterprise IT operations, announced today the launch of a comprehensive portfolio of AI agents designed to automate complex IT functions and deliver actionable business insights. The enhanced ignio platform positions enterprises to achieve fully autonomous, ticketless IT and business operations, enabling organizations to shift from reactive management to proactive, self-healing systems.
Built on a sophisticated agentic architecture, ignio orchestrates multiple specialized AI agents capable of perceiving, reasoning, acting, and learning independently. The platform combines deterministic and predictive AI with generative AI, allowing true self-healing for IT operations and delivering measurable business value. It serves multiple enterprise personas, from CIOs focused on strategic KPIs to SREs managing system reliability, operations teams handling daily tasks, and executives seeking visibility into IT performance.
“Today’s businesses require smart systems that understand context, make decisions, and act with minimal human oversight,” said Rahul Kelkar, Digitate Chief Product Officer. “Our agentic AI platform makes autonomous IT operations a reality, augmenting the day-to-day workflows of all key IT operations roles. Unlike standard LLM-based solutions, ignio leverages composite AI combining machine learning, predictive and causal reasoning, and generative AI, underpinned by extensive domain expertise.”
The updated ignio platform delivers AI agents across critical IT functions, including incident resolution, event management, cloud cost optimization, and business SLA management. Agents optimize incident triage and problem resolution, reduce alert noise by up to 90%, recommend cloud cost efficiencies, and predict business process delays to prevent SLA violations.
Umakanth Thanasekaran, Senior Director of Technology Operations at Tapestry Inc., said the platform offers the potential to enhance IT agility and resilience, improving customer experience and revenue assurance for fast-paced, always-on enterprises.
Ignio’s advanced agentic architecture encompasses perception, reasoning, action, learning, and internal controls for safety, compliance, and fairness. Powered by composite AI models, it integrates logical, model-based reasoning with analogical generative and collaborative reasoning. The platform’s Gen-AI powered virtual assistant further enables intelligent conversation, accelerating diagnosis and resolution while providing persona-specific, actionable insights.
Available as a SaaS solution, ignio enables enterprises to transition from manual, reactive IT processes to autonomous and semi-autonomous operations. The platform enhances operational resilience, democratizes knowledge, optimizes cost-to-scale ratios, and supports workforce development through human-AI collaboration.
