Syntel by Arvind, a provider of enterprise communication, AV integration, and network infrastructure solutions, unveiled its new AI-powered omni-channel platform, WEMACX, on Wednesday in partnership with Vion Consulting. The launch underscores growing demand for intelligent, multi-channel customer engagement tools as enterprises accelerate digital transformation.
The platform integrates with existing telephony systems and enables real-time engagement across voice, chat, email, WhatsApp, SMS, and social media. Unlike traditional contact center solutions, WEMACX is positioned as a broader business management suite, combining AI-driven automation with marketing, sales, supply chain, and project management functions.
Among its features are conversational AI and smart routing capabilities, offering sentiment detection, memory-enabled bots, and adaptive call flows designed to deliver more personalized and efficient customer interactions. The platform also provides sales and marketing automation through predictive analytics, lead scoring, and tailored outreach. In operations, WEMACX supports predictive maintenance, inventory optimization, and disruption monitoring to strengthen supply chain resilience.
“With WEMACX, our vision is to empower enterprises to move beyond conventional customer interaction models,” said Venkatesh Palanidas, Chief Strategy Officer at Syntel by Arvind. “The platform brings intelligence, adaptability, and scale into everyday business functions, helping organizations stay agile, deepen customer trust, and unlock long-term value.”
WEMACX will be offered in three tiers—CX Pro, CX Omni, and CX Biz—catering to businesses of different sizes and requirements. From CRM integration to full omni-channel management, companies can choose subscription packages tailored to their operational needs.
